Shipping policy
Thank you for your trust and for shopping with NATURSTEP®. We value providing you with detailed information about our shipping process.
Processing Your Order
Your order is carefully processed and usually shipped within 1-4 business days. During particularly busy periods, this process may take slightly longer.
Shipping Details and Fees
All deliveries are free of charge, with UPS and FedEx as our shipping partner. Please note that delivery delays may occur.
Tracking Your Shipment
Once your order has been shipped, you will receive a tracking number. Please note that it may take up to 24 hours for the tracking information to become available.
Estimated Delivery Time
Depending on your location and the chosen shipping option, standard shipping may take between 4-7 business days. In some cases, this timeframe may be extended.
Additional Fees
The price listed on the product page is final, meaning that all applicable taxes and customs fees are included.
Issues With Your Order
If any items are missing or damaged, please contact our customer service within 48 hours of receiving your package. We will do our utmost to resolve the issue promptly.
Address and Delivery
Please ensure that you provide an accurate and complete shipping address. Incomplete information can lead to delivery issues. If there are any uncertainties regarding your address, we will contact you promptly. Please respond to avoid delays or additional costs. By completing your order, you confirm that the shipping information you provided is accurate.
Important Information About Accepting Packages
We would like to inform our customers that in rare cases, issues may arise if a package is refused upon delivery. In such cases, the package is not returned directly to us but to the logistics center responsible for shipping. This results in additional handling costs for us.
If a package is refused, we reserve the right to retain a handling fee amounting to 50% of the order value. The remaining amount will be refunded to you.
We appreciate your understanding and cooperation.
Questions About Shipping?
We are happy to assist you! Contact us at: support@naturstepwear.com
